Q: What's the return policy?
You could return or exchange within 30 days of receipt/delivery if you are not satisfied with your purchase. Our refund policy applies to unopened, unused, and undamaged items in original quantities and condition with the original receipt.
Return shipping/handling and original shipping/handling charges are non-refundable and are at the customer's expense. Returned items that are not defective are subject to a 15% restocking fee.
Q: How do I pay?
With a credit card—via PayPal, you do not need to have a PayPal account to make payment
Check, Money order, COD
Q. Are they REAL?
A. Yes all of the plants and animals used in Real Bug and Shamrock products are REAL.
Q. What if I drop it will it break?
A. Your specimen will NOT break if it is dropped the acrylic will scratch if handled on a rough surface.
Q. Where are the bugs from?
A. Our Insect & reptiles use are all farmed raised for us and come from all over the world
Q. What is Shell bracelet made of?
A. The Shell in the bracelet is a REAL shell; the bracelet wristband is made from acrylic.
Q. Is the leather band on our products real?
A. Yes, made from genuine leather.
Q. What metal is used in making the pendants?
A. The metal we use is brass plated with silver.
Q. How is my order shipped?
A. We ship the order first class or as specified by the customer.
Q. How long does it take to ship an order?
A. It may take up to 5 business days to process, from the time of receiving payment to the time of shipping. During peak times, beginning of summer and the Christmas season, it may take up to 7 business days.
Q. Are all item's in stock?
A. No we have a lot of custom item's we make on request,
most of the desk top items, educational items we make on request only. It is best if you email me first for any item's on my site, this way I can give you the price and time frame of shipping.
Q. Is there a discount if I buy in bulk?
A. Yes Absolutely
You could return or exchange within 30 days of receipt/delivery if you are not satisfied with your purchase. Our refund policy applies to unopened, unused, and undamaged items in original quantities and condition with the original receipt.
Return shipping/handling and original shipping/handling charges are non-refundable and are at the customer's expense. Returned items that are not defective are subject to a 15% restocking fee.
Q: How do I pay?
With a credit card—via PayPal, you do not need to have a PayPal account to make payment
Check, Money order, COD
Q. Are they REAL?
A. Yes all of the plants and animals used in Real Bug and Shamrock products are REAL.
Q. What if I drop it will it break?
A. Your specimen will NOT break if it is dropped the acrylic will scratch if handled on a rough surface.
Q. Where are the bugs from?
A. Our Insect & reptiles use are all farmed raised for us and come from all over the world
Q. What is Shell bracelet made of?
A. The Shell in the bracelet is a REAL shell; the bracelet wristband is made from acrylic.
Q. Is the leather band on our products real?
A. Yes, made from genuine leather.
Q. What metal is used in making the pendants?
A. The metal we use is brass plated with silver.
Q. How is my order shipped?
A. We ship the order first class or as specified by the customer.
Q. How long does it take to ship an order?
A. It may take up to 5 business days to process, from the time of receiving payment to the time of shipping. During peak times, beginning of summer and the Christmas season, it may take up to 7 business days.
Q. Are all item's in stock?
A. No we have a lot of custom item's we make on request,
most of the desk top items, educational items we make on request only. It is best if you email me first for any item's on my site, this way I can give you the price and time frame of shipping.
Q. Is there a discount if I buy in bulk?
A. Yes Absolutely
